We welcome you to Convert Your Stay and thank you for your interest in these Terms and Conditions (these “Terms”).

 

These Terms apply between you, the User of this Website and Convert Your Stay LTD of 85 Great Portland Street, First Floor, London, W1W 7LT (“Convert Your Stay LTD”, “we”, “us” or “our”) the operator(s) of this Website.

 

Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of our website. If you do not agree to be bound by these Terms, you should stop using our website immediately.

 

  1. Intellectual Property
    • All Content included on our website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Convert Your Stay LTD, our affiliates or other relevant third parties. By continuing to use our website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
    • You may not reproduce, copy, distribute, store or in any other fashion re-use material from our website unless otherwise indicated on our website or unless given express written permission to do so by Convert Your Stay LTD.

 

  1. Information provided on our website

The information contained and accessed on our website is provided by Convert Your Stay LTD for general guidance and is intended to offer the user general information of interest solely to provide general guidance on matters of interest for the personal use of the reader, who accepts full responsibility for its use. The information provided is not intended to replace or serve as substitute for any professional advice, consultation, or service.

 

  1. Privacy
    • For the purposes of applicable data protection legislation, Convert Your Stay LTD will process any personal data you have provided to us in accordance with our Privacy Policy.
    • You agree that, if you have provided Convert Your Stay LTD with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer of such personal data to Convert Your Stay LTD and (2) that such third party has read our Privacy Policy.
    • You agree to indemnify Convert Your Stay LTD in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.

 

  1. Acceptable Use
    • You agree not to use our website or Services for any unlawful purpose, or any purpose prohibited under this clause. You agree not to use our website or Services in any way that could damage our website, Services, or general business of Convert Your Stay LTD.
    • You further agree not to use our website or Services:
      • to harass, abuse, or threaten others or otherwise violate any person’s legal rights.
      • to violate any of our intellectual property rights or any third party.
      • to upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
      • to perpetrate any fraud.
      • to publish or distribute any obscene or defamatory material.
      • to publish or distribute any material that incites violence, hate, or discrimination towards any group.
      • to unlawfully gather information about others.

 

  1. Compliance and Complaints
    • We do not have any obligation to censor or review any of your Submissions, to censor or review any Third-Party Content, or to monitor use of our website. However, you agree that we may, without notice or liability, disclose to third parties any of your information or your Submissions; monitor use of our Website; and monitor, review, and retain your Submissions if we believe in good faith that such activity is reasonably necessary to provide our Website to customers, monitor adherence to or enforce these Terms, comply with any laws or regulations, respond to any allegation of illegal conduct or claimed violation of third party rights, or protect us or others.
    • If we receive a complaint relating to your use of our website, you acknowledge and agree that we may, in our sole and absolute discretion and without notice or liability, investigate the complaint, restrict, suspend, or terminate any service involved, and/or remove your Submissions from our servers.

 

  1. Disclaimers
    • Convert Your Stay LTD makes no warranty or representation that our website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.
    • No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

 

  1. Availability of our website
    • The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.
    • Convert Your Stay LTD accepts no liability for any disruption or non-availability of our website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

 

  1. Termination

We may, in our sole discretion, suspend, restrict or terminate your use of our website, effective at any time, without notice to you, for any reason, including because the operation or efficiency of our website or our or any third party’s equipment or network is impaired by your use of our website; we have received a third party complaint which relates to your use or misuse of our website; or you have been or are in breach of any term or condition of these Terms. We will have no responsibility to notify any third party, including any third-party providers of services, merchandise, or information, of any suspension, restriction or termination of your access to our website.

 

  1. Limitation of Liability
    • To the maximum extent permitted by law, Convert Your Stay LTD accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of our website or any information contained therein. Users should be aware that they use our website and its Content at their own risk.
    • Nothing in these Terms excludes or restricts Convert Your Stay LTD’s liability for death or personal injury resulting from any negligence or fraud on the part of Convert Your Stay LTD.

 

 

  1. No Waiver

In the event that any party to these Terms fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

 

  1. Spam Policy

You are strictly prohibited from using our website or any of our Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

 

  1. Relationship

You agree that no joint venture, partnership, fiduciary, employment, or agency relationship exists between us and you as a result of these Terms or use of our website.

 

  1. Reverse engineering and security
    • You agree not to undertake any of the following actions:
      • Reverse engineer or attempt to reverse engineer or disassemble any code or software from or on our website or Services.
      • Violate the security of our website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining, or interference to any host, user, or network.

 

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and any prior versions thereof, the provisions of these Terms shall prevail unless it is expressly stated otherwise.

 

  1. Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or Info@convertyourstay.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

 

  1. Severance

Every effort has been made to ensure that these Terms adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining terms and conditions.

 

  1. Law and Jurisdiction

These Terms and the relationship between you and Convert Your Stay LTD shall be governed by and construed in accordance with the Law of England and Wales and Convert Your Stay LTD and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Convert Your Stay Ltd – Founding Member Offer Terms and Conditions

Effective Date: 6 July 2025
Offer Valid Until: Platform launch, anticipated September 2025
Company: Convert Your Stay Ltd (Company Number: 15947664)
Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT

  1. About the Founding Member Offer

This offer is open to approved holiday property owners who join Convert Your Stay Ltd as Founding Members before our official platform launch, scheduled for September 2025.

By purchasing the Founding Member Offer, you agree to these Terms and Conditions, which govern your use of the offer and any benefits arising from it.

  1. What’s Included

As a Founding Member, for a one-off payment of £199, you will receive:

  • Discounted First-Year Membership
    Access to the platform for 12 months from the date of launch (normally £299/year).
    This discount applies to your first year only.
  • Marketing Exposure
    Property promotion across Convert Your Stay’s Instagram, Facebook, and founder channels prior to platform launch.
  • Early Platform Access
    Priority access to newly listed properties and pre-launch booking opportunities.
  • Concierge Onboarding Support
    One-to-one guidance during onboarding, including calendar set-up and optimisation tips.
  • Platform Features Upon Launch
    Full access to list and platform to book properties using Convert Coins or via direct Swaps.
  • Damage Protection
    Up to 14 nights of damage cover included through our insurance partner (Truvi). Terms of insurance provided separately.

 

  1. Payment and Term
  • The Founding Member fee is a one-off payment of £199, payable via Stripe.
  • Your 12-month membership begins on the date of the full public launch of the Convert Your Stay platform.
  • Renewal is optional after this initial 12-month term and will be charged at the then-current membership rate (see Clause 6).
  1. Refund Policy – Pre-Launch
  • You may cancel your membership and request a full refund any time before the platform officially launches.
  • Refunds will be issued minus Stripe processing fees (which are non-refundable).
  • To request a refund, email: info@convertyourstay.com.
  1. Refund Policy – Post-Launch
  • A 14-day cooling-off period applies from the official launch date. You may cancel during this period and receive a refund, minus Stripe fees.
  • If you access the platform, make a booking, or use any member-only feature within this 14-day period, the right to a refund is waived.
  1. Renewal and Pricing
  • Your Founding Member payment covers one year of access from the platform launch date.
  • After the initial 12-month period, continued access will require payment of the standard annual membership fee, currently £299/year.
  • You will be notified in advance before renewal is due.
  1. Membership Is Non-Transferable
  • Your membership is tied to your personal Convert Your Stay account and the property details provided during registration.
  • It may not be sold, transferred, or shared with another person or business.
  1. Limitations and Fair Use
  • Benefits such as property promotion and concierge support are offered on a fair use basis and may be limited by availability.
  • Convert Your Stay Ltd reserves the right to refuse or revoke membership for any given reasons.
  1. Amendments and Right to Withdraw Offer
  • Convert Your Stay Ltd reserves the right to amend or withdraw this Founding Member Offer at any time before launch.
  • Any changes will not affect purchases made before the change takes effect.
  1. Data and Privacy

Your personal data will be processed in accordance with our Privacy Policy and current UK data protection laws (UK GDPR). Your information will only be used for the administration of your membership and communications related to Convert Your Stay.

  1. Contact

For questions, cancellations, or general support, please contact:
Email: info@convertyourstay.com
Website: https://convertyourstay.com/

  1. Future Terms of Use

These Terms and Conditions apply solely to the Founding Member pre-launch offer.
Separate Terms of Use and Platform Policies will apply once the Convert Your Stay platform is live.

You will receive notice of the full Terms and Conditions before the official launch, including details relating to bookings, platform functionality, listing standards, data use, and dispute resolution.